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UAT & QA E-Commerce Test Manager The AA Corporation
Jul 2009 – Oct 2009 Business Sector:
Vehicle Support Services Ø
Created, and delivered, a Test Strategy, Test Plan, Test Schedule
and business area specific Test Procedures that took into account the User
Acceptance Testing needs of the B2B System Consolidation Project’s Phase 1
that was to be used by various business departments, including the AA’s Call
Centre Ø
Defined and implemented Defect Management, Configuration
Management and Change Management controls as these did not exist within the
project, therefore to ensuring that the project deliver the change to the
business in the form of a new e-Commerce system development that will integrate
with other AA systems Ø
Managed and scheduled the scope of UAT testing activities within
tight pre-defined timelines by ensuring that the business allocated user testers
were aware of the testing remit and were also fully involved and available for
the scheduled periods required with workload scheduled between Basingstoke and
Oldbury, Birmingham Ø
Created the user training guides and performed the training as
required to the business users to help them with their involvement in UAT Ø
Working closely with the software developers and also provided
them with recommended changes to the system for the benefit of the users and
all-round usability Ø
Defining test data in conjunction with the business users for use
within UAT Ø
Personally performed end-to-end Pre-UAT testing of the software
releases to ensure that the quality levels were suitable for the users to start
performing UAT against Ø
Trained up permanent members of staff to take on the Test
Management activities for future software releases. Pre-Commissioning & QA Test Manager CBS Outdoor Limited
Feb 2008 – Jun 2009 Business Sector:
Engineering & Media (Refer to www.cbsoutdoor-alive.co.uk/formats/xtp.aspx
for details) Ø
This was Phase II (final Phase) of the previous CBS Outdoor
contract that I performed in May 2007 Ø
Created, and delivered, a Pre-Commissioning & Commissioning
Test Strategy, Test Plan and Schedule that took into account the testing needs
of the structured testing that that was required for the successful
implementation of the integrated XTP (Cross Track Projection) system into the
London Underground Network Ø
Managed, and scheduled, the XTP related testing activities in a
separate test environment that I was responsible for on a day-to-day basis
located in Walthamstow. Also
dealing with all 3rd party suppliers throughout and measuring all the
deliverable against plan as well as managing all defects through to successful
resolution Ø
Ensured that all testing related work surpassed the standards
required to meet ISO 9000:2008 and Sarbanes-Oxley levels of acceptance Ø
Created the user training material and performed the training as
required to the business engineers. Project Test Manager Norwich Union
Oct 2007 – Jan 2008 Business Sector:
Life Assurance Ø
Created the project specific Test Strategy and Master Test Plan
documentation to the Norwich Union Quality Management System levels, that are
defined as per the levels defined by ISO Ø Created a testing schedule that took into account System Testing, Partial Integration Testing, Systems Integration Testing and Acceptance Testing of a complex multi-systems integrated solution that provided everybody with a more detailed level of understanding as to who was required, when they were required and for what testing related activitie Ø
Negotiated and managed the staffing requirements of various
internal and external staff according to a matrix management approach Integration/ UAT/QA Test Manager CBS Outdoor Limited
May 2007 – Oct 2007 Business Sector:
Engineering & Media Ø
Created a Test Strategy, Test Plan, Test Schedule and QA Plan that
took into account the testing needs of the structured testing that encompassed
an integrated server, Media PC, Webcam and specialist High Definition projector
for a revolutionary London Underground media display system Ø
Ensured that all Quality Assurance and Health & Safety
measures were taken into account for all stages of the environments
configuration and testing activities Ø
Managed the testing of the implementation at an LU trial site at
Euston Tube Station, also keeping all parties informed of the latest in the
projects timeline expectations and results Ø
Managed the movements of all equipment and any specific resources
and transportation between the different suppliers and locations. Projects Release Control Test Manager AXA-PPP Healthcare
Feb. 2007 – Apr. 2007 Business Sector:
Insurance Ø
Worked with the existing test team to define a more structured
setup and use of Quality Center across projects for the management of Defects
and Test Execution across multiple projects Ø
Managed the complete structure of the Systems Integration Testing
and User Acceptance Testing for multiple projects Ø
Continually assessed the work performed against ISO 9001:2000, SOX
(Sarbanes-Oxley) and CMMI-3 quality requirements so as to ensure that the
project would be more likely to pass any audit Ø
Worked in close liaison with the Environments Manager to ensure
that the environments and Configuration Management was always up-to-date European Programme & QA Test Manager Electronic Arts
Aug. 2005 – Dec. 2006 Business Sector:
Media Ø
Created a European-wide Test Strategy, Test Plan and QA Plan for
multiple projects (from Business Requirement and Technical Design Specification
documents) to reflect a central awareness of the overall test approach and plans
to System Testing, Systems Integration Testing, User Acceptance Testing,
Performance Testing, Data Validation Testing, Operational Acceptance Testing and
Decommissioning Testing which were used and followed for the benefit of the
various multiple integrated systems projects over a distributed Data Warehouse
systems architecture, addressing the needs and expectations of both functional
and non-functional activities, assessing any required improvements required for
the QA process Ø
Ensured that all testing related work surpassed the standards
required to meet ISO 9000:2001 and Sarbanes-Oxley levels of acceptance. Ø
Scoped the testing activities across a multi-system integrated
development that covered areas including the Oracle Financials (Oracle
E-Business Suite 11i) and front-end data capture applications to a multi-level
Data Warehouse back-end, then on through to COGNOS Cubes reporting system,
ensuring a full scope was addressed within the testing remit and that all
testing deliverables and reporting were made as per requirements Ø
Assessed, and performed, a Rapid Application Development (RAD)
approach to areas of development that would best benefit project timescales
dealing closely with the offshore development team that were based in India at
WiPro Ø
Presented the case for the overall integrated testing scope to
Steering Committee meetings to show the overall strategy and approach to the
testing scope of the integrated developments Ø
Incorporated the use of TestDirector and DevTrack for the benefit
of managing the overall scope of test scripts and for tracking development
issues across all part of the integrated delivery Ø
Was part of the main Data & Reporting Leadership Team that
governed all decisions within the projects in hand, to ensure that all testing
related aspects, and related work, were discussed adequately, with the
activities planned being of benefit to the projects timeline International Environments Project Manager Tesco Stores Limited
Jan. 2005
– Aug. 2005 Business Sector:
Retail Ø
Created and implemented a Release & Version Control Management
process and QA Plan for the smooth Release Control mechanism for business stream
management to follow and adhere to, ensuring that an overall common approach was
followed with a suitable amount of Risk Assessment and analysis, which I
implemented both in the UK and in Turkey for the project, also ensuring Quality
Assurance standards were adhered to throughout Ø
Developed and compiled a comprehensive Configuration Management
process to ensure that a complete controlling process existed for the release
control management of a multiple environment (test, development training and
production) for a comprehensive integrated EPOS system project Ø
Managed the relationship between the entire project streams
Project Management (5 streams), including offshore team members based at TCS in
India, and all required work that was requested of 3rd parties that
were involved in the project to successfully plan for any eventuality and assess
the overall risks and issues throughout Ø
Advised senior management as to what was required to ensure
complete resilience of the various environments that made up the integrated
solutions within the project for both the UK based environments and Turkey based
environments Ø
Designed, planned, managed, budgeted for and implemented the UAT
Test Room and associated Test Support room requirements, for the Turkey based
UAT for the project, which also incorporated the OAT scope Ø
Scheduled specific appropriate code release into the various
environments to suit the needs of the project timescales, ensuring that other
disparate systems were not adversely affected Ø
Managed the Testing, Production and Training environment needs to
ensure that all parties had the relevant environment in place for their
scheduled requirements and deadlines. International Programme Test & QA Manager KBR (via MWKL)
Apr. 2004 – Dec. 2004 Business Sector:
Engineering Ø
I started off on this project by defining, writing and
implementation the overall Test Strategy, Test Plan, Test Scripts and Quality
Assurance documentation from scratch when I was based in the UK, also advising
the Software Development Team in structured Testing consideration during their
development process Ø
The scope of my remit was to closely liaise, and build up a
rapport, with a 3rd party Project Management company based in Spain
called Soluziona, as well as to build up the test team that I was taking over to
Egypt with me to help me test the system thoroughly.
I also presented QA presentations to the Client, as well as produced the
comprehensive Acceptance Packs for sign-off at the closing stages of the project
and ensuring a high quality of QA was adhered to throughout the project Ø
I was also tasked with building up a test team from scratch that
were going to be with me during the initial testing in the UK and also to be my
test team over in Egypt. I had to
search for, interview, select and train up the staff that were going to be my
test team, as well as to sort out all that they require for their relocation
with me to Egypt for the duration of the project Ø
The testing scope that I produced covered the complete scope of
the complex Maintenance Management System that managed the entire LNG plant.
I managed the performance of the initial Systems and Systems Integration
Testing (SIT) within the UK prior to implementing the Integrated Maintenance
Management System Software into the Egypt based hardware platform and then
performing all of the SIT scope of tests, to perform a validation assessment
against the UK test results, before performing all of the User Acceptance
Testing phase Ø
Managed the Client and 3rd party relationships to ensure regular
communications throughout and client availability for the scheduling of test
witnessing Ø
I liaised with all levels of project staff (up to Senior Director
level) in London, Egypt and Spain to ensure information was passed through to
the relevant people, where I was initially based in London before moving out to
Egypt for the remainder of the project through to handover to Client Ø
I delivered a fully tested, and working, integrated software
system (Computerised Maintenance Management System, Laboratory Information
Management System, Real Time Information System, Electronic Document Management
System and PI (Plant Information) System) to the Client within timeframes
required, also resulting in a complete Auditable trail of structured
documentation that meets IEEE, ISO and Sarbanes-Oxley Quality Assurance
standards. UAT Management Consultant Visa International
Jun. 2003 –
Mar. 2004 Business Sector:
Finance/Credit Card Ø
Defined and produced a comprehensive UAT Test Plan, and other
related documentation that outlined the complete scope of the UAT process, which
provided confidence to the programme management Ø
Defined an approach to test the processing of EMV CHIP Processing
and PIN Management functionality based upon ISO 8583 standards Ø
Performed presentations to senior Visa Managers to provide project
updates Ø
Ensured that all testing related work surpassed the standards
required to meet ISO 9000:2001 and Sarbanes-Oxley levels of acceptance Ø
Produced test metrics and reports to ensure complete status
awareness are shared with all parties concerned. QA/Test Manager/Consultant Sensima Ltd (Mgmt. Consultancy)
Feb. 2002 – Feb. 2003 Business Sector:
Consultancy/Pensions & Investments Ø
Project managed the entire Testing process for a major UK based
Life & Pensions company (PPML), dealing with data migration and the
integration of a Workflow system, Pension Administration system, Cash Management
system, PAYE system and a Web Portal system, which resulted in a more structured
overall approach throughout. Ø
Advised internal/external senior management and project managers
upon testing needs and expectations, therefore ensuring their respective buy-in
to the complete plan as a whole. E-Commerce Project/Programme Test Manager Computer Associates Plc.
Aug. 2000
– Nov. 2001 Business Sector:
Software Ø
Defined testing standards, and project related documentation, for
a number of CA’s key development projects, covering both e-commerce and non
e-commerce related developments, and presented these recommendations to the
project managers by working closely with Senior Management and representative
from the MoD, Virgin and a World leading Greek shipping company.
This resulted in a resilient and regular product quality assessment. Ø
Liaised with all levels of internal and external staff, some
located at CATS in India, as well as with senior management staff of CA’s
clients, including CEO and Managing Director levels engaging both technical and
non-technical staff, therefore ensuring everybody was kept up to date with the
overall product delivery status. Ø
Defined stringent acceptance criteria for product releases from QA
and negotiated the acceptance levels of UAT with the 3rd party, which
resulted in total understanding of what was acceptable for product delivery. Ø Responsible for signing off developments that have successfully been through the QA testing process that I had defined prior to allowing UAT commencement, resulting in a compete awareness of quality expectations.
Example Technologies Used: TestDirector (now Quality Centre) Client/Server environments; LAN; WAN. TCP/IP; Hubs; Routers; Internet; Intranet. MS Windows NT Server; MS Windows NT 4 Workstation, MS Windows 95, MS Windows 98 and MS Windows2000. MS Office Professional (Word, Excel, Powerpoint, Access, Visio etc). CA database products (Jasmine and Ingres). Plus many other within various projects. |
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